Privacy Policy

This Privacy Policy explains how Greenspin Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and any other relevant notices.

Greenspin Casino operates under a Curaçao licence issued by the CGA and an additional licence from Comoros issued by the AOFA, with 128-bit SSL encryption and regular independent fair-play audits protecting player accounts.

Information we may collect

To provide and manage online casino services, Greenspin Casino may handle information that identifies you or relates to your use of the website. The type of information collected depends on the services you use, the information you provide and the legal or security checks that apply.

Account and contact information

When you register or communicate with us, we may collect details such as your name, date of birth, residential or contact details, username, account credentials, preferences and records of communications. We use this information to create and operate your account, respond to questions, provide account notices and deliver customer support.

Identity and verification information

We may request identity or other verification documents where needed to confirm your identity, check eligibility, protect the account and meet applicable legal obligations. These documents may contain information such as identification details, an image, date of birth or evidence of address. Verification information is handled for account security, anti-fraud and compliance purposes.

Payment and transaction information

We may handle records connected with deposits, withdrawals, bets, gaming activity, bonuses where applicable, account balances and other transactions. Payment providers may process payment details directly. We may receive transaction confirmations or limited payment information needed to process transactions, investigate issues, prevent misuse and keep appropriate financial records.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity and information about how you interact with the website. This information helps us maintain the website, improve performance, identify unusual activity and support account security.

Information from other sources

In some circumstances, information may be received from service providers, payment partners, identity or fraud-prevention services, or other parties involved in operating the website. We use information from these sources only for appropriate operational, security, verification, support or compliance purposes.

How we use information

Greenspin Casino may use personal information for the following general purposes:

Creating, maintaining and administering your player account.
Providing casino services, processing account activity and supporting requested transactions.
Confirming identity, checking eligibility and carrying out verification and anti-fraud checks.
Detecting, preventing and investigating suspicious, unauthorised or unlawful activity.
Communicating with you about your account, service updates, security matters and support requests.
Understanding how the website is used and improving its features, content, reliability and user experience.
Managing cookies, website functionality and technical security.
Meeting applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
Establishing, exercising or defending legal rights and handling disputes or complaints.
Sending marketing communications where permitted and where your preferences allow it.

We seek to use information that is relevant to these purposes and to limit access to people and service providers who need it for their work. Information may be processed by third-party providers that support hosting, payments, identity checks, fraud prevention, customer support, communications, analytics, security or other website functions. These providers are expected to handle information in accordance with appropriate instructions and security requirements.

Information may also be disclosed where necessary to comply with a lawful request, protect the website or its users, investigate suspected wrongdoing, enforce applicable terms, or complete a business or technical process. We do not use personal information for unrelated purposes without an appropriate reason or permission where permission is required.

Cookies, security and storage

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on or associated with your device. They can help the website remember settings, keep you signed in, support essential features, understand website usage, improve performance and, where permitted, assist with relevant communications or advertising.

Some cookies may be necessary for the website to operate, while others support analytics, preferences or marketing. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website features, account functions or the way pages operate. Your browser may also allow you to delete cookies that have already been stored.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, encryption or similar safeguards where appropriate. No website, online service or electronic transmission can be guaranteed to be completely secure, so players should use strong account credentials and keep login information confidential.

Storage and retention

Personal information may be stored by Greenspin Casino or by service providers that help operate the website. Information may be processed or stored in locations outside Australia where this is necessary for service delivery, security or administration. Appropriate steps may be taken to protect information when it is handled by other providers or in another location.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with applicable requirements.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are subject to lawful exceptions, identity checks, security requirements and any obligations to retain particular records.

Access: You may ask for information about the personal information we hold about you and, where appropriate, request a copy.
Correction: You may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: You may ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately if it must be retained for legal, security, dispute or record-keeping purposes.
Marketing choices: You may withdraw consent to marketing communications or ask us to stop sending promotional messages. Service, security and account-related communications may still be sent where necessary.
Consent: Where processing relies on your consent, you may withdraw that consent. Withdrawal does not affect processing that took place before the withdrawal or processing based on another lawful reason.

To exercise your data rights, ask a privacy question, request access or correction, request deletion, or withdraw consent to marketing, contact support@greenspincasino.top. Please explain your request clearly and include enough information for us to identify your account. We may need to verify your identity before responding. This helps protect your information from unauthorised requests.

We aim to handle privacy requests within a reasonable timeframe. The time needed may depend on the complexity of the request, the information involved and any legal or security checks required. If a request cannot be fully completed, we will generally explain the relevant reason unless we are unable to do so for legal or security purposes.

Children and account eligibility

The services are intended for eligible adults. We do not knowingly seek to collect personal information from people who are not permitted to use online gambling services. If you believe information has been submitted by an ineligible person, please contact support@greenspincasino.top so it can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page. Players should review the policy periodically, particularly before providing new information or using new website features.